Refund policy
Last updated 19 July 2026
Draft, pending legal review. This describes how the software actually handles data, but it has not been reviewed by a lawyer and still contains placeholders for company details. Do not rely on it as a published policy yet.
This covers MyRentManager subscription fees. It does not cover rent, deposits or any payment a resident makes to a managing company — those are governed by the tenancy agreement between them.
Subscription fees
- Within [cooling-off window, e.g. 14 days] of first purchase: full refund, for any reason, provided you have not exceeded [usage threshold, if any].
- After that: fees for the current term are non-refundable. You keep access until the term ends.
- If we end your subscription for a reason that is not your breach, we refund the unused portion of the term, pro rata.
- If the service is materially unavailable for a sustained period caused by us, contact us — we will consider a credit or partial refund case by case.
Payments residents make
Rent, deposits, utility charges and maintenance paid through the platform go to the managing company, not to us. We do not hold those funds and cannot refund them.
A resident seeking a refund — including a security deposit — should contact their managing company. Where a payment failed or was duplicated by a technical fault, the managing company can reverse it through the platform and the gateway returns the money to the original payment method.
How refunds are made
Refunds go back to the original payment method. Once approved, we submit the refund within [processing time, e.g. 5 working days]; how long it then takes to appear depends on your bank or card issuer, typically another five to ten working days.
Asking for a refund
Write to [email protected] or contact us, with the account name and what you would like refunded. We will reply within [response window, e.g. 5 working days].